What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not going forward at page 21 by clicking on next button

    Asked by StrawberryDesi on February 14, 2017 at 11:03 AM

    When my customer completes Page 21 (the "REQUESTED DELIVERY PROFILE" page) they tell me that they can not proceed to the next page of my R. A. Prince On-Line Order Form.  Also, I have already cleaned the Cashe' and asked the customer to refresh the browser and start again.  This did not work.  My customer uses Firefox and Internet Explorer internet browsers.  Why is that happening?


    Please help me.


    Thank you.



    Page URL:

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    JotForm Support

    Answered by Kiran on February 14, 2017 at 01:48 PM

    I have checked your JotForm and see that there are several conditions set on the form. However, as I check the conditions from Page 21, the following conditions seems to be suspected for me.

    Could you please review these conditions once and let us know if the issue still persists? We will be happy to happy to take a look again.

    Thank you!