What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It says my account is suspended?

    Asked by Michell Green  on February 14, 2017 at 12:04 PM
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    JotForm Support

    Answered by Kiran on February 14, 2017 at 02:05 PM

    Unfortunately, it is not allowed to collect credit card information on plain text fields using JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.  

    In order to activate your account, it is required to accept our terms and delete the guilty fields from the form. Please confirm so that we can delete the fields from the form and activate your account.

    'Thank you! 

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    Answered by Michael Dean  on February 14, 2017 at 03:06 PM

    username: mwdean

    account email: ast-staff@api-digital.com


    We have checked, and we do not have any offending fields. Why was our account auto suspended. We have to get these back enabled. Also, we do want to switch to a paid plan, but this is not looking good to our deciders.

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    JotForm Support

    Answered by John_Benson on February 14, 2017 at 05:26 PM

    My colleague already answered you on this thread: https://www.jotform.com/answers/1065902

    I can see that your account is now back to normal and I can also see that your forms is now working properly.

    Please reply on that thread if necessary. Thank you.