What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Redirecting to PayPal Upon Form Submission

    Asked by SHowarth on February 14, 2017 at 05:14 PM

    I've created a jotform that is supposed to redirect users to Paypal upon submission. I've created the necessary PayPal button, and copied and pasted the HTML code for the button into the Jotform "Redirect to External Link" box, but when I submit my form, I receive an error message telling me:

    This site can’t be reached

    %3Cform%20action%3D%22https’s server DNS address could not be found.

    DNS_PROBE_FINISHED_NXDOMAIN

    What am I doing wrong?

    Page URL:
    https://form.jotform.com/70436567307156

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    JotForm Support

    Answered by Chriistian on February 14, 2017 at 10:34 PM

    I cloned your form (https://form.jotform.com/70436567307156 ) and did a test submit to the form. I was redirected to PayPal Page upon submitting your form without any issues.

    If your form is embedded to a website, can you please provide us the site's link so that we can further check?

    Have you tried using an iFrame embed method? If not yet, we recommend users to embed their form using the iFrame method to solve the script issues between the form and the site. Here's a guide on Getting the form iFrame code.

    If issue still persists, please let us know.
    Regards

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    Answered by SHowarth on February 15, 2017 at 03:46 PM
    Thanks for your reply. After submitting my inquiry to you, I realized that the problem was actually that my mail server was blocking emails coming to me from both JotForm and PayPal. Once I got that corrected, I was able to activate my PayPal account and confirm my email for JotForm, and at that point things started to work for me!
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