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  • Profile Image

    I am not receiving submission emails from my forms.

    Asked by ymcapkc on February 14, 2017 at 05:25 PM

    Hi there, I have several forms set up to email me when a submission is made, but as of last week, I am not receiving the email notifications anymore. I checked the settings and everything looks fine on my end. The emails aren't going to my junk or quarantine, and I really need the emails to work for me.

     

    Thank you!

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    JotForm Support

    Answered by ashwin_d on February 14, 2017 at 10:50 PM

    Hello ymcapkc,

    I did check the email alert of your last edited form and did not find any issue with that. You have configured it correctly and you should receive submission emails without any problem.

    It seems earlier your email address choerr@ymcapkc.org was in our bounce list but you have removed it already. Have you checked your spam folder already? Please check your spam folder and see if the submission emails ended up these. I also checked our email logs and found the submission emails are being sent successfully. Please check the logs below:

    [2017-02-14 21:08:53] Submission #362933732452865216 Form #70435422162952 SENT to choerr@ymcapkc.org from noreply@jotform.com, via SENDMAIL 

    [2017-02-14 20:42:30] Submission #362932150452153214 Form #70376189026965 SENT to choerr@ymcapkc.org from noreply@jotform.com, via SENDMAIL 

    [2017-02-14 19:59:27] Submission #362929567321239396 Form #42574966744166 SENT to choerr@ymcapkc.org from noreply@jotform.com, via SENDMAIL 

    If the issue persists,  I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    We will wait for your response.

    Thank you!