delays in receiving email and ftp file for upwards of an hour??

I don't see any issue at our end. 

You can give a try using your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

FTP Slowness might be a temporary issue. Please check again and let us know if the issue continues and we will investigate further.