What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    why are these forms not getting to the email recipients

    Asked by marcusantebi on June 13, 2012 at 10:35 AM



    i have flagged all of the messages that people are not receiveing 

    please advise how we can fix this

    thank you 

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 13, 2012 at 11:59 AM

    We are extremely sorry for this inconvenience. The problem is caused by a bug in your form. I have submitted a ticket to our developers to have this issue fixed the soonest time possible.

    We will contact you via this thread if there are any updates with regard to your issue.

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    Chief Technology Officer

    Answered by eee on June 14, 2012 at 03:03 AM


    Problem is fixed now,

    Kindest Regards,