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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When you click on the terms and conditions link on my form, the header of the terms and conditions page shows up twice.

    Asked by amynorman on June 13, 2012 at 10:37 AM

    It look like a double distorted image with two headers. I've heard this is called an iframe. How can I fix it?

    Thanks!

     

    Amy

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    Answered by pinoytech on June 13, 2012 at 10:57 AM

    Hi,

    Sorry for the inconvenience that may have caused you. Can you please provide us your Form URL for further assistance? 

    Thank you!

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    Answered by amynorman on June 13, 2012 at 01:15 PM

    I have two different registration forms on my site.

    Here are the URLs:

    http://tonewoodstudio.iconosites.com/page/registration-form-1339333594

    http://tonewoodstudio.iconosites.com/page/registration-form

    The same two links are on each form. They are:

    http://www.tonewoodstudio.iconosites.com/page/terms-and-conditions-1339434328

    http://www.tonewoodstudio.iconosites.com/page/missed-lesson-policy

    Thanks!

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    Answered by pinoytech on June 13, 2012 at 02:03 PM

    Hi,

    As I've check your form in your website I was able to replicate the said issue. Have you tried already embeding your form code into your website using iFrame? If not, please give a try.

    However, after re-embeding your form code into your website and still the said issue persist, do let us know so we can further assist you and investigate the said issue.

    Thank you!

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    Answered by amynorman on June 13, 2012 at 05:16 PM

    Hi, 

    I tried to use iframe on the regirstration form with the following url:

    http://www.tonewoodstudio.iconosites.com/page/registration-form-1339333594

    Something strange happened. It only shows a small sliver of the registration form without the links now.

    Thanks for your help!

    Amy

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    Answered by pinoytech on June 13, 2012 at 05:29 PM

    Hi,

    Sorry for the incovenience that may have caused you. Can you please edit your iFrame code then change your iframe width to 100% then height is 2040px this should fix the problem.

    Thank you!

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    Answered by amynorman on June 14, 2012 at 02:01 PM

    I'm not sure what you mean by edit the iframe coded. Do you mean just change the width to 100% and heiggt to 2040px. Also, when I copy the code for the form, do I just copy the code that comes up when I press "iframe". or do I include the "embed" and the "iframe" code? Thanks!

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    JotForm Support

    Answered by abajan on June 14, 2012 at 04:06 PM

    Hi Amy

    Please do the following:

    1. Load the form into the form builder and while on the Setup & Embed tab, click Embed Form

    2. When the Embed Form Wizard loads, click iFrame

    3. When the next panel of the wizard loads, click the code and when it becomes highlighted, copy it

    4. Remove the JotForm code currently in your webpage's source and paste [Ctrl+V] the code you copied in Step 3 above into the same position from which you just removed the other code

    5. If necessary, change the values of the width and height attributes of the iFrame to those recommended by my colleague: 100% and 2040 respectively.

    6. Save your changes

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    Answered by amynorman on June 17, 2012 at 04:41 PM

    Hi,

    I did what you said, and it fixes the way the form comes up in my website, but when you click on the links within the form (terms and conditons and missed lessons) they still have two headers.

    Thanks!

    Amy

     

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    JotForm Support

    Answered by NeilVicente on June 17, 2012 at 05:28 PM

    @amynorman

    That happens because the links load the "missed lesson policy" and "terms and conditions" pages inside the iframe where the form sits. Those pages contain your site's header as well, so when they are loaded inside the iFrame, it would look like the site has two headers.

    To solve this problem, I have added in the html links on your forms.

     

    This way, the links will load as a new site, replacing the current page.

    If the changes do not apply immediately, please wait for a couple of minutes as our data servers are currently having delay issues.

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    JotForm Support

    Answered by abajan on June 17, 2012 at 09:08 PM

    @Amy

    There's another issue with those links that needs attention. Please see this thread.

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    Answered by amynorman on June 17, 2012 at 09:20 PM

    Ok, I just tried them and two of them work. The other two don't. I have two different registration forms. The clone registration form's links work. The other form's links don't. I'll follow your thread. Thanks!

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    Answered by amynorman on June 17, 2012 at 09:27 PM

    Hmmm, I tried to fix the other two forms by changing the html code the way you did on the two links you fixed. It's been a couple hours, and nothing has changed. The iframe is still there. Thanks for your help!

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    JotForm Support

    Answered by NeilVicente on June 18, 2012 at 05:15 AM

    @amynorman

    We're having some delay issues with our data replication servers. That might be the reason why the changes do not reflect.

    Try changing the URL in your embedded form codes from form.jotform.us to www.jotform.us