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Not receiving SMS alert using recipient email phone number + sms email gatewayAsked by razor455 on February 14, 2017 at 07:19 PM
I'm on Sprint.
I confirmed my Sprint text address through my email program on my laptop, so the problem is not on the provider side.
Here's my Sprint: email@example.com
Let me know!
Al De Veyra
I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission email correctly.
I also checked our email logs and found that submission email are being sent successfully. That means you should receive SMS as well. Please check the email logs below:
[2017-02-15 01:50:43] Submission #362950643822106738 Form #52175097947972 SENT to firstname.lastname@example.org,email@example.com from firstname.lastname@example.org, via SENDMAIL
[2017-02-14 19:05:07] Submission #362926307132720536 Form #52175097947972 SENT to email@example.com,firstname.lastname@example.org from email@example.com, via SENDMAIL
[2017-02-14 18:59:43] Submission #362925983132293864 Form #52175097947972 SENT to firstname.lastname@example.org,email@example.com from firstname.lastname@example.org, via SENDMAIL
If the issue persists, I would suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form