What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving SMS alert using recipient email phone number + sms email gateway

    Asked by razor455 on February 14, 2017 at 07:19 PM

    I'm on Sprint.

    I confirmed my Sprint text address through my email program on my laptop, so the problem is not on the provider side.

     

    Here's my Sprint: 6264942176@messaging.sprintpcs.com

    Let me know!

     

    Al De Veyra

     

     

    Page URL:
    http://mylooksurgery.com/

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 15, 2017 at 02:02 AM

    Hello razor455,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission email correctly. 

    I also checked our email logs and found that submission email are being sent successfully. That means you should receive SMS as well. Please check the email logs below:

    [2017-02-15 01:50:43] Submission #362950643822106738 Form #52175097947972 SENT to 6264942176@messaging.sprintpcs.com,9492327199@txt.att.net from noreply@jotform.com, via SENDMAIL 

    [2017-02-14 19:05:07] Submission #362926307132720536 Form #52175097947972 SENT to 6264942176@messaging.sprintpcs.com,9492327199@txt.att.net from noreply@jotform.com, via SENDMAIL 

    [2017-02-14 18:59:43] Submission #362925983132293864 Form #52175097947972 SENT to 6264942176@messaging.sprintpcs.com,9492327199@txt.att.net from noreply@jotform.com, via SENDMAIL 

    If the issue persists,  I would suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Thank you!