Not receiving SMS alert using recipient email phone number + sms email gateway

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    razor455
    Asked on February 14, 2017 at 07:19 PM

    I'm on Sprint.

    I confirmed my Sprint text address through my email program on my laptop, so the problem is not on the provider side.

     

    Here's my Sprint: 6264942176@messaging.sprintpcs.com

    Let me know!

     

    Al De Veyra

     

     

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    ashwin_d
    Answered on February 15, 2017 at 02:02 AM

    Hello razor455,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission email correctly. 

    I also checked our email logs and found that submission email are being sent successfully. That means you should receive SMS as well. Please check the email logs below:

    [2017-02-15 01:50:43] Submission #362950643822106738 Form #52175097947972 SENT to 6264942176@messaging.sprintpcs.com,9492327199@txt.att.net from noreply@jotform.com, via SENDMAIL 

    [2017-02-14 19:05:07] Submission #362926307132720536 Form #52175097947972 SENT to 6264942176@messaging.sprintpcs.com,9492327199@txt.att.net from noreply@jotform.com, via SENDMAIL 

    [2017-02-14 18:59:43] Submission #362925983132293864 Form #52175097947972 SENT to 6264942176@messaging.sprintpcs.com,9492327199@txt.att.net from noreply@jotform.com, via SENDMAIL 

    If the issue persists,  I would suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Thank you!