Problem Accepting Payment

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    LunarSports
    Asked on June 13, 2012 at 10:40 AM

    I set up a jotform with integrated paypal...when I I hit the submit button on my website I get a Return to Merchant; error and it says there is a problem with the sellers email account. I have other forms set up with pay pal acceptance without issue. Please help ASAP
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    NeilVicente
    Answered on June 13, 2012 at 10:53 AM

    Your form's Paypal setup contains an invalid Paypal account.

    You will need to enter the e-mail address which you are using to log in to Paypal. To update your account information, click the wizard button in the Paypal field in your form.

    Afterwards, save your form then do some tests.

    Hopefully, this solves your problem. Get back to us if it doesn't, or if you have further questions or concerns. Thanks!

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    LunarSports
    Answered on June 13, 2012 at 11:09 AM

    How Do I enter my paypal email address? It does not give me that option

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    NeilVicente
    Answered on June 13, 2012 at 11:18 AM

    Click on your Paypal field first, then click the wizard button to open up the Paypal setup.

    Update your Paypal account information, click Finish, then save your form.

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    LunarSports
    Answered on June 13, 2012 at 11:20 AM

    Got it, Thanks!