What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem Accepting Payment

    Asked by LunarSports on June 13, 2012 at 10:40 AM

    I set up a jotform with integrated paypal...when I I hit the submit button on my website I get a Return to Merchant; error and it says there is a problem with the sellers email account. I have other forms set up with pay pal acceptance without issue. Please help ASAP
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    JotForm Support

    Answered by NeilVicente on June 13, 2012 at 10:53 AM

    Your form's Paypal setup contains an invalid Paypal account.

    You will need to enter the e-mail address which you are using to log in to Paypal. To update your account information, click the wizard button in the Paypal field in your form.

    Afterwards, save your form then do some tests.

    Hopefully, this solves your problem. Get back to us if it doesn't, or if you have further questions or concerns. Thanks!

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    Answered by LunarSports on June 13, 2012 at 11:09 AM

    How Do I enter my paypal email address? It does not give me that option

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    JotForm Support

    Answered by NeilVicente on June 13, 2012 at 11:18 AM

    Click on your Paypal field first, then click the wizard button to open up the Paypal setup.

    Update your Paypal account information, click Finish, then save your form.

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    Answered by LunarSports on June 13, 2012 at 11:20 AM

    Got it, Thanks!