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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    autoresponder not working. please fix asap!!!

    Asked by ulrichlauridsen on February 14, 2017 at 08:08 PM

    Hi

     

    I have currently several autoresponder-emails not working.

    People do not receive the response, and when I check, I get nothing either.

    Or maybe the emails are delayed. This is a very serious problem.

    For example the form 

     

    https://www.jotform.com//?formID=63453591891364

     

    is having the problem.

    I look forward to getting this solved as soon as possible!

     

    Best regards, 

    Ulrich Lauridsen

  • Profile Image

    Answered by Ian on February 15, 2017 at 02:44 AM

    I dont see any issue with the relay of email at our end.

     If the issue continues, I would suggest you to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same