What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked your email history logs and I didn't see any email recipients landed on our bounce list. Here's a guide on: How-to-View-All-Your-Form-Email-History
I checked your email conditions and it is configured properly. Here's a guide on: How-to-Send-Email-Based-on-User-s-Answer
Please check your spam or junk folder. If you see JotForm mails, please mark it as not spam.
If you have any questions, please contact us again. Thank you.
Yes I know but I get the emails in seconds to my @eazycanna.com account and it takes about 10-20 minutes to appear in my @gmail.com account... Please help with that, this is preventing us from upgrading to a monthly subscription. Thanks
Sent from myMail for iOS
Tuesday, February 14, 2017, 11:45 PM -0800 from JotForm :
I am not sure if I understand that your question correctly. Are you forwarding the email from your @eazycanna.com to @gmail.com internally or did you set the notification to send directly to your gmail account?
The email delivery at times depends on the email server queue on both sides. Also, please check the following guide that can help you with troubleshooting email delivery issues.
Please get back to us if the issue still persists. We will be happy to assist you further.