Forms are not going to the email

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    Asked on February 14, 2017 at 08:09 PM

    Hi the submissions are not going to the email...

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    Answered on February 15, 2017 at 02:45 AM

    I checked your email history logs and I didn't see any email recipients landed on our bounce list. Here's a guide on: How-to-View-All-Your-Form-Email-History

    I checked your email conditions and it is configured properly. Here's a guide on: How-to-Send-Email-Based-on-User-s-Answer

    Please check your spam or junk folder. If you see JotForm mails, please mark it as not spam.

    If you have any questions, please contact us again. Thank you.

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    Answered on February 16, 2017 at 04:45 AM

    Yes I know but I get the emails in seconds to my account and it takes about 10-20 minutes to appear in my account... Please help with that, this is preventing us from upgrading to a monthly subscription. Thanks
    Sent from myMail for iOS
    Tuesday, February 14, 2017, 11:45 PM -0800 from JotForm :
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    Answered on February 16, 2017 at 09:59 AM

    I am not sure if I understand that your question correctly. Are you forwarding the email from your to internally or did you set the notification to send directly to your gmail account?

    The email delivery at times depends on the email server queue on both sides. Also, please check the following guide that can help you with troubleshooting email delivery issues. 

    Please get back to us if the issue still persists. We will be happy to assist you further.