What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms are not going to the email

    Asked by alberto6990 on February 14, 2017 at 08:09 PM

    Hi the submissions are not going to the email...

    Page URL:

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    JotForm Support

    Answered by John_Benson on February 15, 2017 at 02:45 AM

    I checked your email history logs and I didn't see any email recipients landed on our bounce list. Here's a guide on: How-to-View-All-Your-Form-Email-History

    I checked your email conditions and it is configured properly. Here's a guide on: How-to-Send-Email-Based-on-User-s-Answer

    Please check your spam or junk folder. If you see JotForm mails, please mark it as not spam.

    If you have any questions, please contact us again. Thank you.

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    Answered by alberto6990 on February 16, 2017 at 04:45 AM

    Yes I know but I get the emails in seconds to my @eazycanna.com account and it takes about 10-20 minutes to appear in my @gmail.com account... Please help with that, this is preventing us from upgrading to a monthly subscription. Thanks
    Sent from myMail for iOS
    Tuesday, February 14, 2017, 11:45 PM -0800 from JotForm :
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    JotForm Support

    Answered by Kiran on February 16, 2017 at 09:59 AM

    I am not sure if I understand that your question correctly. Are you forwarding the email from your @eazycanna.com to @gmail.com internally or did you set the notification to send directly to your gmail account?

    The email delivery at times depends on the email server queue on both sides. Also, please check the following guide that can help you with troubleshooting email delivery issues.


    Please get back to us if the issue still persists. We will be happy to assist you further.