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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How should I handle fraudulent submissions?

    Asked by yogamommy6 on February 15, 2017 at 08:49 AM

    This form allows people to make donations to a temple via the temple website. There was a surge of submissions over the last two days, And I suspect they are fraudulent. What is the best way to handle this?

    Page URL:
    http://www.templechaverim.org/give

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    JotForm Support

    Answered by liyam on February 15, 2017 at 10:24 AM

    Hello,

    If by fraudulent you mean that these are spam messages, you can set unique submissions on your form, either by cookie setting (browser based cookie look-up that shall prevent a user to submit repetitively), and IP based (user will be prevented to repeat submissions by look-up of his IP address)

    To learn more about this limit settings, you can check this guide: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    If I'm mistaken on what I though I understood about your concern, please let us know.

    Thanks.

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    Answered by yogamommy6 on February 15, 2017 at 11:45 AM
    Hello-
    No - not repeat submissions / spam. These are clearly fake donations with fake names and emails. Some credit card transactions via a third party payment website have gone through. I've disabled the form but am concerned. Do jot forms have SSL certificates?
    ...
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    JotForm Support

    Answered by AIDAN on February 15, 2017 at 01:52 PM

    Hi,

    Yes, JotForm forms all work through HTTPS and are using SSL certificates.

    I hope this helps.