How should I handle fraudulent submissions?

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    yogamommy6
    Asked on February 15, 2017 at 08:49 AM

    This form allows people to make donations to a temple via the temple website. There was a surge of submissions over the last two days, And I suspect they are fraudulent. What is the best way to handle this?

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    liyam
    Answered on February 15, 2017 at 10:24 AM

    Hello,

    If by fraudulent you mean that these are spam messages, you can set unique submissions on your form, either by cookie setting (browser based cookie look-up that shall prevent a user to submit repetitively), and IP based (user will be prevented to repeat submissions by look-up of his IP address)

    To learn more about this limit settings, you can check this guide: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    If I'm mistaken on what I though I understood about your concern, please let us know.

    Thanks.

  • Profile Image
    yogamommy6
    Answered on February 15, 2017 at 11:45 AM
    Hello-
    No - not repeat submissions / spam. These are clearly fake donations with fake names and emails. Some credit card transactions via a third party payment website have gone through. I've disabled the form but am concerned. Do jot forms have SSL certificates?
    ...
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    AIDAN
    Answered on February 15, 2017 at 01:52 PM

    Hi,

    Yes, JotForm forms all work through HTTPS and are using SSL certificates.

    I hope this helps.