- BashawMinorBallAsked on February 15, 2017 at 09:30 AM
i tested my form submission. I made a payment with pay pal as part of the form. We never had the form show up on our backend. But we did get the payment.
I am just windering what I can do to make sure the form submits properly.
- JotForm SupportBJoannaAnswered on February 15, 2017 at 11:07 AM
Can you please provide us ID of the form you are having issues with?
I have checked your account and you did not received any submission.
More about PayPal forms and how to integrate them you can find inside of this guides:
If you received payment to your PayPal account I would suggest you to Enable IPN on your Paypal Account: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account
Also please check this guide:
Hope this will help. Let us know if you need further assistance.
- BashawMinorBallAnswered on February 16, 2017 at 01:46 PMHere is the form link:
Our pay pal went through but the form never showed up on jot form.
- JotForm SupportBJoannaAnswered on February 16, 2017 at 03:20 PM
When was your form submitted? You received only one submission this month and I saw that you have deleted that submission. Did this happened only once?
Also is your form embedded? If so, please provide us URL of your webpage.
I would suggest you to Enable IPN on your Paypal Account: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account
You can also test your form to see if this will happen again. You can add one additional product to your form and set price to 0,01$ and make payment to see if it will go through.
- BashawMinorBallAnswered on February 20, 2017 at 08:46 PMHello,
The payment shows up in my Pay Pal upon testing but the form does not
submit on Jot Form. I tested without the payment function in the form and
it worked that is why you see the deleted forms.
- IanAnswered on February 20, 2017 at 10:17 PM
Just to make sure that we are on the page, are you referring to form : http://www.jotform.ca/form/70234820413243 ?
- BashawMinorBallAnswered on February 20, 2017 at 11:46 PMNo it is form https://form.jotform.com/70335777753263
- CharlieAnswered on February 21, 2017 at 12:57 AM
The form https://form.jotform.com/70335777753263 titled "Bashaw Minor Ball- Registration Form 2017" does not have a PayPal payment integration on it. I checked it directly and also cloned it, it does not have any payment integration on it.
However, this form http://www.jotform.ca/form/70234820413243 titled "PayPal Pro Payment Form" does have a payment integration on it.
If you are new to payment integrations, please do check the following guides to help you better:
Please note that you can add only 1 payment integration on a form. Please also note that we have 3 types of PayPal integration, if you are using PayPal Pro, you must have a PayPal Pro account, it is quite different from the standard PayPal account. To learn more about their difference, here's a guide about it: https://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro.
Please do make sure that you are using the correct form and it has a payment integration on it.
Please also check the guides previously shared by my colleague to further troubleshoot.
We'll wait for your response.
- BashawMinorBallAnswered on February 21, 2017 at 10:46 AMI know I took it off, I am having trouble getting anywhere with help as
everytime I get a response it is just to tell me it isn't there :). I am
just going to move forward without payment and then find a new solution for
next year. Thank you.
- JotForm SupportBJoannaAnswered on February 21, 2017 at 11:56 AM
I am sorry to hear that you were not able to resolve your issue with PayPal payment field.
If you decide to try again and same issue occurs, please let us know.