What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No submission on PayPal form?

    Asked by BashawMinorBall on February 15, 2017 at 09:30 AM

    Hello,

     

    i tested my form submission. I made a payment with pay pal as part of the form. We never had the form show up on our backend. But we did get the payment. 

     

    I am just windering what I can do to make sure the form submits properly. 

     

    Sarah

  • Profile Image
    JotForm Support

    Answered by BJoanna on February 15, 2017 at 11:07 AM

    Can you please provide us ID of the form you are having issues with?

    I have checked your account and you did not received any submission. 

    More about PayPal forms and how to integrate them you can find inside of this guides:

    https://www.jotform.com/help/50-PayPal-Forms 

    https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal 

    If you received payment to your PayPal account I would suggest you to Enable IPN on your Paypal Account: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    Also please check this guide:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by BashawMinorBall on February 16, 2017 at 01:46 PM
    Here is the form link:
    https://form.jotform.com/70335777753263
    Our pay pal went through but the form never showed up on jot form.
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on February 16, 2017 at 03:20 PM

    When was your form submitted? You received only one submission this month and I saw that you have deleted that submission. Did this happened only once?

    Also is your form embedded? If so, please provide us URL of your webpage. 

    I would suggest you to Enable IPN on your Paypal Account: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    You can also test your form to see if this will happen again. You can add one additional product to your form and set price to 0,01$ and make payment to see if it will go through.

    How to Test Paypal Payment Form

  • Profile Image

    Answered by BashawMinorBall on February 20, 2017 at 08:46 PM
    Hello,
    The payment shows up in my Pay Pal upon testing but the form does not
    submit on Jot Form. I tested without the payment function in the form and
    it worked that is why you see the deleted forms.
    Sarah
    ...
  • Profile Image

    Answered by Ian on February 20, 2017 at 10:17 PM

    Just to make sure that we are on the page, are you referring to form :  http://www.jotform.ca/form/70234820413243 ?

     

  • Profile Image

    Answered by BashawMinorBall on February 20, 2017 at 11:46 PM
    No it is form https://form.jotform.com/70335777753263
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on February 21, 2017 at 12:57 AM

    Hi,

    The form https://form.jotform.com/70335777753263 titled "Bashaw Minor Ball- Registration Form 2017" does not have a PayPal payment integration on it. I checked it directly and also cloned it, it does not have any payment integration on it. 

     

    However, this form http://www.jotform.ca/form/70234820413243 titled "PayPal Pro Payment Form" does have a payment integration on it. 

    If you are new to payment integrations, please do check the following guides to help you better:

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/49-Order-Form-Types 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

     

    Please note that you can add only 1 payment integration on a form. Please also note that we have 3 types of PayPal integration, if you are using PayPal Pro, you must have a PayPal Pro account, it is quite different from the standard PayPal account. To learn more about their difference, here's a guide about it: https://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro

    Please do make sure that you are using the correct form and it has a payment integration on it.

    Please also check the guides previously shared by my colleague to further troubleshoot.

    We'll wait for your response. 

  • Profile Image

    Answered by BashawMinorBall on February 21, 2017 at 10:46 AM
    I know I took it off, I am having trouble getting anywhere with help as
    everytime I get a response it is just to tell me it isn't there :). I am
    just going to move forward without payment and then find a new solution for
    next year. Thank you.
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on February 21, 2017 at 11:56 AM

    I am sorry to hear that you were not able to resolve your issue with PayPal payment field. 

    If you decide to try again and same issue occurs, please let us know.