No submission on PayPal form?

  • Profile Image
    BashawMinorBall
    Asked on February 15, 2017 at 09:30 AM

    Hello,

     

    i tested my form submission. I made a payment with pay pal as part of the form. We never had the form show up on our backend. But we did get the payment. 

     

    I am just windering what I can do to make sure the form submits properly. 

     

    Sarah

  • Profile Image
    BJoanna
    Answered on February 15, 2017 at 11:07 AM

    Can you please provide us ID of the form you are having issues with?

    I have checked your account and you did not received any submission. 

    More about PayPal forms and how to integrate them you can find inside of this guides:

    https://www.jotform.com/help/50-PayPal-Forms 

    https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal 

    If you received payment to your PayPal account I would suggest you to Enable IPN on your Paypal Account: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    Also please check this guide:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image
    BashawMinorBall
    Answered on February 16, 2017 at 01:46 PM
    Here is the form link:
    https://form.jotform.com/70335777753263
    Our pay pal went through but the form never showed up on jot form.
    ...
  • Profile Image
    BJoanna
    Answered on February 16, 2017 at 03:20 PM

    When was your form submitted? You received only one submission this month and I saw that you have deleted that submission. Did this happened only once?

    Also is your form embedded? If so, please provide us URL of your webpage. 

    I would suggest you to Enable IPN on your Paypal Account: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    You can also test your form to see if this will happen again. You can add one additional product to your form and set price to 0,01$ and make payment to see if it will go through.

    How to Test Paypal Payment Form

  • Profile Image
    BashawMinorBall
    Answered on February 20, 2017 at 08:46 PM
    Hello,
    The payment shows up in my Pay Pal upon testing but the form does not
    submit on Jot Form. I tested without the payment function in the form and
    it worked that is why you see the deleted forms.
    Sarah
    ...
  • Profile Image
    Ian
    Answered on February 20, 2017 at 10:17 PM

    Just to make sure that we are on the page, are you referring to form :  http://www.jotform.ca/form/70234820413243 ?

     

  • Profile Image
    BashawMinorBall
    Answered on February 20, 2017 at 11:46 PM
    No it is form https://form.jotform.com/70335777753263
    ...
  • Profile Image
    Charlie
    Answered on February 21, 2017 at 12:57 AM

    Hi,

    The form https://form.jotform.com/70335777753263 titled "Bashaw Minor Ball- Registration Form 2017" does not have a PayPal payment integration on it. I checked it directly and also cloned it, it does not have any payment integration on it. 

     

    However, this form http://www.jotform.ca/form/70234820413243 titled "PayPal Pro Payment Form" does have a payment integration on it. 

    If you are new to payment integrations, please do check the following guides to help you better:

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/49-Order-Form-Types 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

     

    Please note that you can add only 1 payment integration on a form. Please also note that we have 3 types of PayPal integration, if you are using PayPal Pro, you must have a PayPal Pro account, it is quite different from the standard PayPal account. To learn more about their difference, here's a guide about it: https://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro

    Please do make sure that you are using the correct form and it has a payment integration on it.

    Please also check the guides previously shared by my colleague to further troubleshoot.

    We'll wait for your response. 

  • Profile Image
    BashawMinorBall
    Answered on February 21, 2017 at 10:46 AM
    I know I took it off, I am having trouble getting anywhere with help as
    everytime I get a response it is just to tell me it isn't there :). I am
    just going to move forward without payment and then find a new solution for
    next year. Thank you.
    ...
  • Profile Image
    BJoanna
    Answered on February 21, 2017 at 11:56 AM

    I am sorry to hear that you were not able to resolve your issue with PayPal payment field. 

    If you decide to try again and same issue occurs, please let us know.