No submission on PayPal form?

Hello,

 

i tested my form submission. I made a payment with pay pal as part of the form. We never had the form show up on our backend. But we did get the payment. 

 

I am just windering what I can do to make sure the form submits properly. 

 

Sarah

Can you please provide us ID of the form you are having issues with?

I have checked your account and you did not received any submission. 

More about PayPal forms and how to integrate them you can find inside of this guides:

https://www.jotform.com/help/50-PayPal-Forms 

https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal 

If you received payment to your PayPal account I would suggest you to Enable IPN on your Paypal Account: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

Also please check this guide:

https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

Hope this will help. Let us know if you need further assistance. 

Here is the form link:
https://form.jotform.com/70335777753263
Our pay pal went through but the form never showed up on jot form.
...

When was your form submitted? You received only one submission this month and I saw that you have deleted that submission. Did this happened only once?

Also is your form embedded? If so, please provide us URL of your webpage. 

I would suggest you to Enable IPN on your Paypal Account: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

You can also test your form to see if this will happen again. You can add one additional product to your form and set price to 0,01$ and make payment to see if it will go through.

How to Test Paypal Payment Form

Hello,
The payment shows up in my Pay Pal upon testing but the form does not
submit on Jot Form. I tested without the payment function in the form and
it worked that is why you see the deleted forms.
Sarah
...

Just to make sure that we are on the page, are you referring to form :  http://www.jotform.ca/form/70234820413243 ?

 

No it is form https://form.jotform.com/70335777753263
...

Hi,

The form https://form.jotform.com/70335777753263 titled "Bashaw Minor Ball- Registration Form 2017" does not have a PayPal payment integration on it. I checked it directly and also cloned it, it does not have any payment integration on it. 

 

However, this form http://www.jotform.ca/form/70234820413243 titled "PayPal Pro Payment Form" does have a payment integration on it. 

If you are new to payment integrations, please do check the following guides to help you better:

https://www.jotform.com/help/47-Order-Form-Basics 

https://www.jotform.com/help/49-Order-Form-Types 

https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

 

Please note that you can add only 1 payment integration on a form. Please also note that we have 3 types of PayPal integration, if you are using PayPal Pro, you must have a PayPal Pro account, it is quite different from the standard PayPal account. To learn more about their difference, here's a guide about it: https://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro. 

Please do make sure that you are using the correct form and it has a payment integration on it.

Please also check the guides previously shared by my colleague to further troubleshoot.

We'll wait for your response. 

I know I took it off, I am having trouble getting anywhere with help as
everytime I get a response it is just to tell me it isn't there :). I am
just going to move forward without payment and then find a new solution for
next year. Thank you.
...

I am sorry to hear that you were not able to resolve your issue with PayPal payment field. 

If you decide to try again and same issue occurs, please let us know.