What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payments and Forms not Working Together

    Asked by jfields4715 on February 15, 2017 at 09:43 AM

    Recently, about 3 weeks ago, our forms used to register for a conference started to all go into incomplete payment. However, I am receiving payment confirmation from Paypal for the registrations. I'm not sure what is causing the two not to be linked up anymore. Can you please assist?

  • Profile Image
    JotForm Support

    Answered by BJoanna on February 15, 2017 at 11:23 AM

    If you receiving payments to your PayPal account I would suggest you to Enable IPN on your Paypal Account: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    Also please check this guide:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Hope this will help. Let us know if you need further assistance.