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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am no longer getting notifications

    Asked by tblazer on February 15, 2017 at 09:56 AM

    I am no longer getting notifications for the Trailblazer MS Mid Day Report. Notificaitions stopped last week.  I checked the bounce list and none of the emails are in the bounce list.  The following emails need a copy of this from everyday after the form is submitted.  mgmt.tbms@denalioutdoor.com, marketing@denalioutdoor.com and storeops@denalioutdoor.com  How do we start getting copies again today!  

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    JotForm Support

    Answered by BJoanna on February 15, 2017 at 12:03 PM

    I have checked and email addresses you provided are not in the bounce list. I have also checked email history logs on your account and latest submission of your form was sent successfully. 

    However I saw that some other email addresses are on the bounce list:

    mgmt.tbb@denalioutdoor.com is IN the bounce list 

    Reason(s) : smtp; 554 5.7.1 Service unavailable; Client host

    events@denalioutdoor.com is IN the bounce list 

    Reason(s) : smtp; 554 5.7.1 Service unavailable; Client host

    mgmt.dnh@denalioutdoor.com is IN the bounce list 

    Reason(s) : smtp; 554 5.7.1 Service unavailable; Client host

    mgmt.tbms@tbtalk.com is IN the bounce list 

    Reason(s) : smtp; 554 5.7.1 Service unavailable; Client host

    I have removed them from the bounce list. 

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    You should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Let us know if you need further assistance.