- BrianaAsked on February 15, 2017 at 01:36 PM
Our nonprofit organization is using Dwolla with Jotform to collect monthly donations from our donors, and have created a form to do monthly giving through subscriptions. However, although it is set to be monthly, the money does not come out of their account automatically, but rather it seems that they have to manually click a submit button in a monthly reminder email that they get. How can we set it up so that our donors do not have to manually click a button once a month, but rather the money automatically comes out of their account each month?
Second, we want our donors to feel that the system they are using to send money to us is secure. However, when they click submit on our monthly giving Jotform form and are directed to the Dwolla sign in page, it can feel unsafe for them because there is no indication that they are still giving to us and were not directed to a fake page asking for their bank information. So I would like to know how we can put our logo on that Dwolla page that Jotform directs us to so that our donors feel secure knowing that they are still giving to us.
I would very much appreciate your quick reply,
Thank you so much,
- JotForm SupportMike_GAnswered on February 15, 2017 at 05:03 PM
As for your first concern, I believe this is Dwolla's way of confirming a request. Dwolla may be considering subscriptions as a pending request for money that needs to be approved each time.
Then, with regards to your second concern, I suggest you edit the details of the registered application in your Dwolla's account to the name of your organization and the avatar to your logo.
So that when your form is submitted respondents will be redirected to a page where they can see your logo and the name of your organization as they login their Dwolla account to make their payment.