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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform website displays strangely and login fails on all devices

    Asked by James Piazza on February 15, 2017 at 01:59 PM

    At 12:45 the Jotform website appeared jumbled up and logins are non-responsive. We tried the latest versions of both Chrome + IE, as well as the Chrome mobile browser on an Android cell phone. At 12:53pm, the site reported as being down but the jumbled version returned momentarily thereafter.

    See attached snapshot of each interface. Sign in fails on all devices.

    Attempts to directly connect to the data from any of our collected forms returns the error, LOGIN REQUIRED. I've verified our login credentials and they are correct.

    Jotformstats.com does not report any downtime. Is it just me? If so, how might I troubleshoot the issue? And if it is a global issue, what is the expected time for function to be restored?

    Screenshot
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    JotForm Support

    Answered by BJoanna on February 15, 2017 at 04:04 PM

    I am not able to replicate mentioned issue.

    I have also checked and I did not found any similar threads reported by other users. 

    Most likely it is browser related issue. You can also try to use some other browser of try in incognito mode. If it is working correctly in other browser or in incognito mode, then clear your browser cache.

    If the issue still persist, let us know.