Download All Uploads: logs or extra message at the bottom of the page

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    Asked on February 15, 2017 at 02:10 PM

    When using "download all uploads" I receive the usual prompt about receiving a message when my file is ready, but at the bottom of the screen I get a message stating {message:true; success:true; duration:.101s} - i'm guessing it is not properly generating the download.


    This is happening on Chrome, Safari, and Firefox on Mac as well as Chrome and IE for Windows.



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    Answered on February 15, 2017 at 04:49 PM

    I was able to replicate this problem in your form. Let me forward this thread to our developers for further investigation. If there are updates, you should know it through this thread. 

    We sent you the download link through email, didn't you get it? Please check. If not, I can manually send you the download link. 

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    Answered on March 01, 2017 at 01:21 AM


    We identified the issue and we fixed the bug.

    Can you try this again and let us know if it's still occurring now?

    Thanks for your understanding.