What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I change my payment method to PayPal?

    Asked by newmusiconthebayou on February 15, 2017 at 03:08 PM

    I am currently paying by credit card but would like to change to either PayPal or via mail if necessary. Nowhere am I seeing the option to edit my payment method--I only have the ability to change to a different credit card. When I downgrade or upgrade plans, I'm only given a confirmation message; I'm not asked for payment info.

    This is a re-post of a comment on How to Upgrade and Pay by Mail/Check/Money Order

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    JotForm Support

    Answered by Kevin_G on February 15, 2017 at 05:38 PM

    Unfortunately, there is not a way to switch the payment method from Stripe (the current you're using) to PayPal or any other, as you've already noticed you can only switch to a different Credit Card. 

    I can see you have only changed your subscriptions, but did not cancelled it so I would suggest you to cancel your current subscription and then upgrade to the desired plan, but after your subscription has been completely downgraded, otherwise it will use your current payment method. 

    Once your account is set to free you should be able to see the pop-up with the payment methods available, make sure you're upgrading with non-profit discount since it has been approved for your account. 

    Example upgrade pop-up: