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    I am receiving an error message that my email address is invalid

    Asked by PTAThriftShop on February 15, 2017 at 05:20 PM

    Our organization email is info@ptathriftshop.org, which is one we've used with jot form in previous years.  For some reason, it is not registering as a valid email with jot form this year.

    Please advise.  Additionally, I have deleted the email in my account settings and re-entered, but it continues to show as invalid.

    Thank you.

    Barbara Jessie-Black

    Page URL:
    https://form.jotform.com/63544440271148

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    JotForm Support

    Answered by Kevin_G on February 15, 2017 at 07:53 PM

    I have checked the email address you provided and I'm able to use in the account settings as well as email wizard: 

    Could you please provide us a screenshot of the error you're getting? 

    This guide will help you to upload a screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    Also, I noticed your email address was in our bounce list and I have already removed it so you can receive emails now. 

    We'll wait for your response.