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    Extra icon appears in the phone number field of the form

    Asked by bfritschen on February 15, 2017 at 06:05 PM

    At first it did not show all digits.  I have fixed that  problem and it now shows correctly.  However, it also has an

    emblem showing (see attachment)  that is confusing and would allow the user to do some things we don't really

    want.  Can you tell me how to eliminate this emblem?  

     

    Bill Fritschen

    Page URL:
    https://form.jotform.com/70387843527970

    Screenshot
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    JotForm Support

    Answered by Welvin on February 15, 2017 at 09:16 PM

    I am not getting the icon on any browser on my computer. I think that is your browser, some extension maybe? Please try opening the form in an incognito/private window. Check if that icon will appear. 

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    Answered by bfritschen on February 15, 2017 at 09:46 PM
    Hello:  I have discovered what this emblem is referring to.  It is my Password Manager "Last Pass".I  have used the following Browsers:  Edge, Firefox, and Chrome and it appears in the Telephone field onevery one of them.  Any thoughts?????
    Site address:  https://form.jotform.com/70387843527970
     Bill Fritschen3085 Mill Vista RoadUnit 2108Highlands Ranch, CO 80129
    ...
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    JotForm Support

    Answered by Welvin on February 15, 2017 at 11:04 PM

    I see. Then that's Last Pass autofill data. LastPass saves your phone number, and since LastPass will detect every field type, it will show the icon once you are at it or when it's active. Your form users won't be able to see that icon unless LastPass is installed to their end and they are using autofill to save the same data. 

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    Answered by bfritschen on February 16, 2017 at 12:45 AM
    Well - let us certainly hope you are correct on that.  Maybe you shouldattempt to alter the software so that it will not allow that to happen at all. Bill Fritschen3085 Mill Vista RoadUnit 2108Highlands Ranch, CO 80129
    ...
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    JotForm Support

    Answered by Kiran on February 16, 2017 at 05:29 AM

    Unfortunately, since this is an addon installed on the browser any form with related information will be displayed with this auto-filled data. We cannot control the behavior of the other software installed on the user's PC. I am not sure though, you may able to edit the settings of the LastPass software to use it or not to use on any specific websites.

    Thanks!