What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are getting duplicates for a single submission

    Asked by AARFBaltimore on February 15, 2017 at 07:32 PM

    One of our users filled in this form, http://form.jotform.us/form/42788214225153  two times and it was sent to the recipients at least 10 times for each submission.



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    JotForm Support

    Answered by Welvin on February 15, 2017 at 11:42 PM

    Did you embed this form on your website? Can you share us the link? It's possible that a conflict is causing the problem. Where there's a conflict, the button will usually appear as not working making users click the submit button multiple times. 

    If it's a conflict, you can fix it by simply re-embedding the form using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    I would also suggest adding a captcha field in the form: https://www.jotform.com/help/205-How-to-Add-a-Captcha. The captcha will also help you prevent duplicate submissions.