- kellymayhobbyAsked on February 15, 2017 at 08:59 PM
The one forum we have, has 4 email emails that it should send to:
we where not recieving emails for any of these emails when a form was filled out and discovered that email@example.com was added to the bounce list and we removed it. Are the other 3 emails still on the bounce list?
- IanAnswered on February 16, 2017 at 01:45 AM
All the 3 emails were in bounce list and I'd removed them all from the bounce firstname.lastname@example.org was IN the bounce list Reason(s) : smtp; 550 5.7.0 (SNT004-MC9F10) Unfortunately, messages from
email@example.com was IN the bounce list Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT
firstname.lastname@example.org was IN the bounce list Reason(s) : smtp; 550 5.7.0 (SNT004-MC11F18) Unfortunately, messages from
If your notifications are not coming through, your email address might be on our bounce list. You can remove yourself by following the instructions provided at :
This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :
In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. You may consider adding the list on your whitelist settings.
If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Let us know if you have more questions regarding the same