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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bounce List

    Asked by kellymayhobby on February 15, 2017 at 08:59 PM

    The one forum we have, has 4 email emails that it should send to:

     

    kellymayhobby@gmail.com,
    bfit4u@hotmail.com,
    fitsolutions247@gmail.com,
    kms22lefty@msn.com

    we where not recieving emails for any of these emails when a form was filled out and discovered that kellymayhobby@gmail.com was added to the bounce list and we removed it.  Are the other 3 emails still on the bounce list?  

     

    Thanks!

     

    Kelly

     

    Page URL:
    http://fitnesssolutions247.com/contact.htm

  • Profile Image
    JotForm Support

    Answered by Ian on February 16, 2017 at 01:45 AM

    All the 3 emails were in bounce list and I'd removed them all from the bounce list.

    bfit4u@hotmail.com was IN the bounce list Reason(s) : smtp; 550 5.7.0 (SNT004-MC9F10) Unfortunately, messages from

    fitsolutions247@gmail.com was IN the bounce list Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT
    kms22lefty@msn.com was IN the bounce list Reason(s) : smtp; 550 5.7.0 (SNT004-MC11F18) Unfortunately, messages from


    If your notifications are not coming through, your email address might be on our bounce list. You can remove yourself by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-AddressesYou may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same