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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Not receiving any emails

    Asked by brad_simpledebts on February 15, 2017 at 09:00 PM

    Hi, Have created 2 forms and when using the "test email" function I receive nothing. Also when I have entered a form externally there is no email notification. I have checked the whitelist and double checked the junk mail settings on both a microsoft and gmail server and cannot see any reason why emails would not be going through.

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    Answered by Ian on February 16, 2017 at 02:01 AM

    I did not notice any issue from our end, but If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same