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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The image does not show up in the Thank You page.

    Asked by njcidl2012 on February 15, 2017 at 09:52 PM
    Thank you. Can you please take a look at the 2017/2018 membership form. I
    put a thank you image after each submission
    I tested it and the image does not return
    Please advise.
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on February 15, 2017 at 10:04 PM

    I cloned your form and sent a test submission. I can confirm that the image you added is not appearing in the Thank You page.

    I have cleared your form cache to refresh your form. Can you please clear your browser cache then try removing the data and image on the Thank You page and re-adding them again?

    If the issue persists, please let us know.
    Regards.

  • Profile Image

    Answered by njcidl2012 on February 16, 2017 at 11:45 AM
    I cleared the browser cache, removed the image and tested just for the
    verbiage
    That is not working either
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on February 16, 2017 at 02:02 PM

    Hi,

    The image on the Thank you page won't appear because of the condition you set. The URL you provided from the condition is our default thank you page without the image you're trying to display.

    Please try this, you need to set the DO to Display a custom message on a submission.

    Also, you need to do this on the other thank you page condition.

    Here's a guide: https://www.jotform.com/help/317-Change-Thank-you-URL-Based-on-a-Condition

    Hope that answers your question. Let us know if you need further help. Thank you.