Please explain what you mean with 24/7 support

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    Asked on February 15, 2017 at 10:00 PM

    Hey there,


    So I just logged a question through the "contact us" link and I'm not quite sure on the timeframe to discuss my issue. I noticed on the page: there is a comments about the 24/7 customer support. Would you be able to clarify that a little more perhaps? Is there a live chat function or a phone service?


    Craig Snelling, Mr. myAMES

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    Answered on February 16, 2017 at 03:28 AM

    Hi Craig, thank you for contacting us.

    While we do not offer phone service, we (as in the Support Team) do indeed monitor the support forums 24/7 and try to address requests and questions ASAP.

    If you need further assistance please let us know. We will be happy to help. Thank you.