What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please explain what you mean with 24/7 support

    Asked by myAMES on February 15, 2017 at 10:00 PM

    Hey there,


    So I just logged a question through the "contact us" link and I'm not quite sure on the timeframe to discuss my issue. I noticed on the page: https://www.jotform.com/pricing/ there is a comments about the 24/7 customer support. Would you be able to clarify that a little more perhaps? Is there a live chat function or a phone service?


    Craig Snelling, Mr. myAMES

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    JotForm Support

    Answered by AIDAN on February 16, 2017 at 03:28 AM

    Hi Craig, thank you for contacting us.

    While we do not offer phone service, we (as in the Support Team) do indeed monitor the support forums 24/7 and try to address requests and questions ASAP.

    If you need further assistance please let us know. We will be happy to help. Thank you.