Please explain what you mean with 24/7 support

Hey there,

So I just logged a question through the "contact us" link and I'm not quite sure on the timeframe to discuss my issue. I noticed on the page: https://www.jotform.com/pricing/ there is a comments about the 24/7 customer support. Would you be able to clarify that a little more perhaps? Is there a live chat function or a phone service?

Thanks,

Craig Snelling, Mr. myAMES

Hi Craig, thank you for contacting us.

While we do not offer phone service, we (as in the Support Team) do indeed monitor the support forums 24/7 and try to address requests and questions ASAP.

If you need further assistance please let us know. We will be happy to help. Thank you.