Please explain what you mean with 24/7 support

  • Profile Image
    myAMES
    Asked on February 15, 2017 at 10:00 PM

    Hey there,

     

    So I just logged a question through the "contact us" link and I'm not quite sure on the timeframe to discuss my issue. I noticed on the page: https://www.jotform.com/pricing/ there is a comments about the 24/7 customer support. Would you be able to clarify that a little more perhaps? Is there a live chat function or a phone service?

    Thanks,

    Craig Snelling, Mr. myAMES

  • Profile Image
    AIDAN
    Answered on February 16, 2017 at 03:28 AM

    Hi Craig, thank you for contacting us.

    While we do not offer phone service, we (as in the Support Team) do indeed monitor the support forums 24/7 and try to address requests and questions ASAP.

    If you need further assistance please let us know. We will be happy to help. Thank you.