What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Submissions not updated in Google SheetsAsked by nuparadygm on February 15, 2017 at 11:50 PM
Same problem happened again, please check and rectify asap.
Submissions not updated in Google Sheets (Private)
Asked by nuparadygm on January 13, 2017 at 02:06 AM
I've two almost identical forms (Sign In and Sign Out), both are integrated with Google Sheets. Sign In form is not able to update the submission to its google sheets, no problem to the Sign Out form. I tried reintegrate the Sign In form and submissions updated correctly but the subsequent submissions still not able to update.
I tried using the same Sign In form and integrate with another google account, same problem (no update).
And then i tried duplicate the Sign In form, Clone of Sign In form and integrate with my original google account. It worked.
Look like the Sign In form might have problem.
The issue is already been addressed by one of our colleagues on the other thread.
We request you to follow-up on the other thread if you have any other questions with this issue.