What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Help! Several submissions are missing!

    Asked by sliders on April 27, 2010 at 09:39 AM
    Many submissions which were made without following through to the payment device are not listed in my submissions list.  I need them, help! User name is sliders. Thank you!
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    JotForm Founder

    Answered by aytekin on April 27, 2010 at 09:59 AM
    The new version does not complete a submission if the user does not complete the payment.

    I found three pending submissions and committed them. So you should see them on Submissions page and should receive the emails but keep in mind that these payments are not completed.