What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not working and forgot the password

    Asked by Triplexity  on February 16, 2017 at 07:01 AM


    all of a sudden my form stopped working - no messages are delivered. I tried to log into my JotForm account, but it appears that I forgot the password. Your password reminder emails are not delivered either, while messages from other sources are received instantly. Are there currently some technical difficulties with your site, or it's just me?


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    Answered by KadeJM on February 16, 2017 at 11:10 AM

    I found you seem to have figured out that it was because you ended up in our bouncelist as you mentioned in a follow up on your other thread over here:  https://www.jotform.com/answers/1068050-Form-not-working-and-forgot-the-password#2 

    We generally try to get to everyone as soon as we can in the order we receive your questions and we do apologize not getting to you sooner including any inconveniences this has caused you.

    If you have any further questions or problems just let us know.

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    Answered by Triplexity on February 16, 2017 at 11:40 AM

    Sorry for multiple threads, I didn't see them being published, so I may have posted more than needed. I wanted to remove them but couldn't find how. So, please feel free to make some clean up ))


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    JotForm Support

    Answered by AIDAN on February 16, 2017 at 01:42 PM

    It's okay Serge. Please let us know if you need anything else, but kindly create just one new thread for it and we will address it ASAP :)