What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to change my payment type for the subscription

    Asked by revivalfireministries on February 16, 2017 at 08:55 AM

    Need help in reference to my payment. I changed it still reading PayPal.

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    JotForm Support

    Answered by Kiran on February 16, 2017 at 12:15 PM

    I have checked your account and see that the subscription is being paid using PayPal. However, the last payment though PayPal is failed and it is due to renewal. If you do not want to continue with PayPal and change the payment type to another like Credit card, you'll need to cancel the current subscription and subscribe again.

    In order to cancel your Paypal Subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will hold Bronze status until your next billing date. Once the account is downgraded to Free, you may upgrade your account again with the new payment method.

    Hope this information helps!