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  • Profile Image

    Notifier and Auto-responder email alerts are not working.

    Asked by symco on February 16, 2017 at 09:33 AM

    Hi,

    None of the email notifications (Notifier1 & Auto Responder1) are coming through. 

    I checked all email addresses against the bounce list and we are using our own SMTP server...

     

    Please help.

    Page URL:
    http://www.symcoshowcases.com/philadelphia&amp;http://www.symcoshowcas<br/>es.com/maryland

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 16, 2017 at 01:00 PM

    Hello symco,

    I did check your form and did not find any issue with that. You have configured your auto-responder and notifier correctly. I did test your form and I did receive the auto-responder email successfully. Please check the screenshot below:

     

    I also checked our records and found one of your email address was in our bounce list for following reasons:

    Result: 

    jhurst@symcoinc.com is IN 

     the bounce list 

    Reason(s) : 550 RecipientError: 550 Requested action not taken: mailbox unavailable

    I have now removed your email address from our bounce list. I would suggest you to please test your form again and get back to us if you receive submission emails successfully.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by symco on February 18, 2017 at 07:26 PM

    Thanks for your help. 

    The issue was in our email server which was blocking emails "pretending" to be from our own server coming to us.

    Everything seems to be working now.

     

    Thank you.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 19, 2017 at 03:40 AM

    Hello symco,

    You are welcome.

    I am glad to know that your issue is resolved and everything is working as expected.

    Do get back to us if you have any questions.

    Thank you!