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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Some users can't see form submissions data

    Asked by Associativismo on February 16, 2017 at 09:50 AM

    user cannot see all excel colunms

    Some o users cannot see all data fields but they are visible for others

    Screenshot
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    JotForm Support

    Answered by AIDAN on February 16, 2017 at 12:20 PM

    Hi, thank you for contacting us.

    The usual reason for form submissions not showing for users and showing for others, is when the submissions data is in a US server and the user opted for his data to be on the Europe server, or vice versa.

    One way to resolve this, is to consistently opt in or out of the data location option, so that everyone is on the same side with where the data is, resulting in submissions being accessible by everyone.

    If you need further assistance please let us know. We will be happy to help. Thank you.