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    email address being placed on the bounce list

    Asked by antazb on February 16, 2017 at 10:26 AM

    I keep getting a notification that my email is bounced. However it has not changed and I have not had any issues witth it. I continue to get emails from others. How do I fix this?

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    JotForm Support

    Answered by david on February 16, 2017 at 12:41 PM

    It looks like your address has already been removed from the list so emails should attempt to send there once again. 

    If your address in continually being placed on our bounce list, it is likely your email provider is blocking some of our sending IP's.  There are a few things your do to get around this.

    Send the email from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Contact your email provider and request they whitelist our sending IP's:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Or simply use a different email address to receive the notifications that does not have as strict of filtering.  Gmail tends to work best from what I have seen.