What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems with Facebook Tab

    Asked by Carolinacasting on February 16, 2017 at 11:11 AM

    Salve riscontro un problema con la tab di facebook.

    ho pubblicato un modulo appena creato su una tab e in automatico mi esce CONTACT US. Siccome ho dovuto modificare il modulo per inserire la possibilità di caricare file con estenzioni diverse, nonostante modifichi, la tab su facebook mi da sempre lo stesso valore.

    Page URL:
    https://www.facebook.com/Donna-di-Rispetto-1819934818262155/app/684336<br/>108254110/

  • Profile Image
    JotForm Support

    Answered by John_Benson on February 16, 2017 at 01:33 PM

    Please keep in mind that Free account has a limit of 100 MB upload file space. If you're referring how to change the upload file size, here's a guide: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    If you're using the new form builder version 4, please check this guide:

    1. Open you form and go to the Build page.
    2. Select the Upload File field and click the Properties.
    3. Go to the Options tab, you can edit the Limit File size and File types. When you're done click the Save button.

    Related guide: https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-Extensions-in-the-Upload-Field

    If you have any questions, please contact us again.

  • Profile Image

    Answered by Carolinacasting on February 18, 2017 at 06:46 AM
    Thank you For this.
    Another question, please.
    What happens if the form reaches the limit?
    How do I go back to any data
    sent by users? and users how they understand that the form is filled, so
    that they can write to the inbox (my e-mail)

    Sorry for my english
    Il giorno gio 16 feb 2017 alle 19:33 JotForm ha
    scritto:
    A new response has been received:
    [image: JOTFORM] /www.jotform.com>
    Answered by * John_Benson *
    Please keep in mind that Free account has a limit of 100 MB upload file
    space. If you're referring how to change the upload file size, here's a
    guide: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit
    If you're using the new form builder version 4, please check this guide:
    1. Open you form and go to the Build page.
    2. Select the Upload File field and click the Properties.
    3. Go to the Options tab, you can edit the Limit File size and File types.
    When you're done click the Save button.
    Related guide:
    https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-Extensions-in-the-Upload-Field
    If you have any questions, please contact us again.
    View this thread on browser »

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    JotForm Support

    Answered by John_Benson on February 18, 2017 at 09:23 AM

    What happens if the form reaches the limit?

    I have moved the first question to a new thread so we can assist you properly. Here's the URL: https://www.jotform.com/answers/1070034. Please wait for our reply on that thread shortly. 

    How do I go back to any data sent by users?

    I have moved the second question to a new thread so we can assist you properly. Here's the URL: https://www.jotform.com/answers/1070035. Please wait for our reply on that thread shortly.

    Thank you for your understanding.