What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Only some of the forms answers are in the email i recieve

    Asked by mmarie9983 on June 14, 2012 at 12:07 AM
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    JotForm Support

    Answered by liyam on June 14, 2012 at 12:51 AM

    Have you checked your spam folder if the email alerts have landed there?  I also would like to recommend that you use noreply@jotform.com as your email sender for your email notifications.

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    JotForm Support

    Answered by abajan on June 14, 2012 at 01:00 AM

    @mmarie9983

    If you mean that some of the answers in the form are not being dsiplayed in the notification, replace the notification with a new one. I checked it and noticed that some of the tags were missing. You'd better double check the autoresponder too.

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    Answered by mal on June 19, 2012 at 09:43 AM

    Thank you both. I added in the missing tags in the email & autoresponder but now when I recieve a submission I no longer get the box form in the email just the questions & answers in plain text. I liked the box is was more organized & easy to read. How do I get that back?

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    JotForm Support

    Answered by Goldo on June 19, 2012 at 09:49 AM

    The easiest way is to remove the current notification and recreate it. It should automatically add all the field tags and the boxes. Let us know.

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    Answered by mmarie9983 on June 19, 2012 at 09:57 AM

    Fixed :)

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    JotForm Support

    Answered by Goldo on June 19, 2012 at 10:11 AM

    Glad to know. If you have other questions, please feel free to create a new thread. Thanks!