- HOliverAsked on February 16, 2017 at 12:07 PM
I am receiving the notifications in the transtrack@Transamerica.com email box as expected, however sometimes submitters are not receiving the auto reply notification email. This occurs on the same submitters (sometimes they receive the auto reply and sometimes not). I have checked the blocked/bouncing history and their email address is not in the list of being blocked or bounced.
Example of submitter's email that have stated they did not receive a auto reply notification email.
Linda Krueger Linda@vbwork.com : Submitted 2/15/2017 Notification ID# TT17-000293 In and Out Tax Service DBA A Dream Come True
Kelli Duncan Kelli@vbwork.com: Submitted 2/9/2017 Notification ID# TT17-000243 Fabricare Systems
Kelli Duncan Kelli@vbwork.com: Submitted 2/9/2017 Notification ID# TT17-000244 CDM Communications LLC
Please advise why are the same submitters sometimes receiving the auto replies and sometimes they are not. The conditions have not changed and the email auto reply setting have not been changed.
- JotForm SupportliyamAnswered on February 16, 2017 at 02:18 PM
I checked the email activity status on the two email addresses and all were properly sent.
You can ask them to check their spam folder for chances that the missing emails may have landed there.
If they are using email client applications such as Eudora or MS Outlook and also found that the emails are not in the spam folder, you can ask them to check their webmail (login via web browser) and check the spam folder there. There is a possibility for emails to have landed in the spam folder over the webmail and for this reason why it would have not been downloaded by the email client application.
You can also check your email activity history for your form submissions by following the steps from this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
If you have questions, please let us know.