JotForm V4: not showing the edits done on preview.

  • IanRm
    Asked on February 16, 2017 at 12:08 PM

    Hello,

     

    I've just made ammendments to my form https://eu.jotform.com/build/70404452046952 however they are not coming through on the actual form page or in preview.

     

    The fields in question are not hidden, and i have no conditions set... is it just taking a while to come through?

     

    Thank you

  • David JotForm Support Manager
    Replied on February 16, 2017 at 2:28 PM

    It is odd, I even cleared your forms cache, but the edit vs the live version is different:

    JotForm V4: not showing the edits done on preview Screenshot 20

    I have forwarded this to our back-end team. You will be notified via this thread when this gets fixed.

  • IanRm
    Replied on February 17, 2017 at 4:36 AM

    Thank you - it is working now - must have taken time to come through - interestingly, there's one other problem: a couple of my unique field names aren't working in the text section when I go to preview - particularly {CustFirstTag} and {headerNotes} -  I've tried changing the field name, saving, and putting the new field name into the text but still not working - might this be an issue that will fixed after a number of minutes or hours also?

  • Boris
    Replied on February 17, 2017 at 5:55 AM

    Thank you for letting us know that the original issue resolved itself - it was likely data replication lag between our datacenters in US and datacenters in EU.

    When it comes to the issue with some of the fields seemingly missing from the email notification, please make sure that there is a label entered on each line as well. This is your current email notification setup:

    JotForm V4: not showing the edits done on preview Screenshot 30

    Because the Hide Empty Fields advanced options is enabled, if a line in the table has an empty label or empty content, that line will get hidden.

    Either disable the Hide Empty Fields advanced option, or add some labels for these fields:

    JotForm V4: not showing the edits done on preview Screenshot 41

    If you experience any other problems, please do open a separate / dedicated support thread - one per each issue. This helps us better assist you, and avoids unnecessary confusion from handling multiple issues on the same support thread. Thank you.