What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Files uploaded by users not available.....:(

    Asked by thygizmo on June 14, 2012 at 05:43 AM


    For the past weeks, once in a while, I do receive a notification that a file has been uploaded but when I click on the link (http://s3.amazonaws.com/jufs/thygizmo/13484602800/205437106119312889/MA20_%281974%29_Fantasma.zip) that I have received by email I get the following XML content only:

    Sometimes the file eventually becomes available for download....

    Could you have a look at it please? thanks,


    Page URL:

  • Profile Image

    Answered by ItalyTech on June 14, 2012 at 06:04 AM

    Hi, this error usually appears when submissions are broken (it depends on various factors).

    For experience, this submission can't  be restored.

    We are sorry for the inconvenience.