I am getting account autosuspended error when I log in

  • Jean Le Gal
    Asked on February 16, 2017 at 6:11 PM

    Hi,

    The same is happening to me can you help please?

    Thanks,

  • AIDAN
    Replied on February 16, 2017 at 6:15 PM

    Hi again Jean,

    Upon examination of your account, I found out that it was autosuspended because your forms are in violation of our terms of use, as they are collecting credit card information.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Gallannt
    Replied on February 17, 2017 at 2:42 AM

    Quando tento fazer login em minha conta, mostra: AUTOSUSPENDED
    O que devo fazer para recuperar minha conta?
    Conta: Gallannt
  • conectors
    Replied on February 17, 2017 at 4:28 AM

    Hi Aidan,

    Thanks for your help. I understand the reason for my account being autosuspended and have now removed the fields related to the credit card info. Would it therefore be possible to unblock my account, please?

    Thank you.
    Jean

  • liyam
    Replied on February 17, 2017 at 4:39 AM

    Hello Gallannt,

    I have moved your question on to a new thread. We'll get back to you in a short while.

     

    Hello Jean,

    On this form, you still have the fields related to the collection of such sensitive information: http://www.jotformeu.com/form/70465614341351. It would be great if you can remove the fields there.

    For the meantime, I went ahead and reactivated your account but please see to it that you fix the necessary fields on your form otherwise your account may lead to another suspension.

    Thanks.

  • jrlegal
    Replied on February 17, 2017 at 9:42 AM

    Hi Liyam,

    Thanks for your help. I removed the form altogether. Thanks for reactivating my account. :)

  • liyam
    Replied on February 17, 2017 at 11:27 AM

    You're welcome, jrlegal.

    If you have other questions, please do let us know.

    Thanks.

  • Nigel
    Replied on March 1, 2017 at 6:08 PM

    Help! Ive got autosuspended too, but I don't know how. I have been building my form with the installation ID provided by Worldpay and as far as I know there is no data held on the jotform side as everything is passed one way, to Worldpay, to their .php address. https://eu.jotform.com/build/70593745875370 
  • diego
    Replied on March 20, 2017 at 11:24 AM

    hello my account was autosuspended 

    but he does not contain any password qustion ... ?
    Can you reactivate me and tell me what i have to modify please ? 

     

    account name is Diego34

  • AIDAN
    Replied on March 20, 2017 at 1:02 PM

    Hi Diego, thank you for contacting us.

    I will be addressing your issue ASAP in the following thread: https://www.jotform.com/answers/1096557

    Thank you in advance for your patience and understanding.