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Jean Le GalAsked on February 16, 2017 at 6:11 PM
Hi,
The same is happening to me can you help please?
Thanks, -
AIDANReplied on February 16, 2017 at 6:15 PM
Hi again Jean,
Upon examination of your account, I found out that it was autosuspended because your forms are in violation of our terms of use, as they are collecting credit card information.
Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use
If you need further assistance please let us know. We will be happy to help. Thank you.
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GallanntReplied on February 17, 2017 at 2:42 AM
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conectorsReplied on February 17, 2017 at 4:28 AM
Hi Aidan,
Thanks for your help. I understand the reason for my account being autosuspended and have now removed the fields related to the credit card info. Would it therefore be possible to unblock my account, please?
Thank you.
Jean -
liyamReplied on February 17, 2017 at 4:39 AM
Hello Gallannt,
I have moved your question on to a new thread. We'll get back to you in a short while.
Hello Jean,
On this form, you still have the fields related to the collection of such sensitive information: http://www.jotformeu.com/form/70465614341351. It would be great if you can remove the fields there.
For the meantime, I went ahead and reactivated your account but please see to it that you fix the necessary fields on your form otherwise your account may lead to another suspension.
Thanks.
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jrlegalReplied on February 17, 2017 at 9:42 AM
Hi Liyam,
Thanks for your help. I removed the form altogether. Thanks for reactivating my account. :) -
liyamReplied on February 17, 2017 at 11:27 AM
You're welcome, jrlegal.
If you have other questions, please do let us know.
Thanks.
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NigelReplied on March 1, 2017 at 6:08 PMHelp! Ive got autosuspended too, but I don't know how. I have been building my form with the installation ID provided by Worldpay and as far as I know there is no data held on the jotform side as everything is passed one way, to Worldpay, to their .php address. https://eu.jotform.com/build/70593745875370
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diegoReplied on March 20, 2017 at 11:24 AM
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AIDANReplied on March 20, 2017 at 1:02 PM
Hi Diego, thank you for contacting us.
I will be addressing your issue ASAP in the following thread: https://www.jotform.com/answers/1096557
Thank you in advance for your patience and understanding.