What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account is autosuspended

    Asked by Jean Le Gal on February 16, 2017 at 06:11 PM

    Hi,

    The same is happening to me can you help please?

    Thanks,

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    JotForm Support

    Answered by AIDAN on February 16, 2017 at 06:15 PM

    Hi again Jean,

    Upon examination of your account, I found out that it was autosuspended because your forms are in violation of our terms of use, as they are collecting credit card information.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Answered by Gallannt  on February 17, 2017 at 02:42 AM

    Quando tento fazer login em minha conta, mostra: AUTOSUSPENDED
    O que devo fazer para recuperar minha conta?
    Conta: Gallannt
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    Answered by conectors on February 17, 2017 at 04:28 AM

    Hi Aidan,

    Thanks for your help. I understand the reason for my account being autosuspended and have now removed the fields related to the credit card info. Would it therefore be possible to unblock my account, please?

    Thank you.
    Jean

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    JotForm Support

    Answered by liyam on February 17, 2017 at 04:39 AM

    Hello Gallannt,

    I have moved your question on to a new thread. We'll get back to you in a short while.

     

    Hello Jean,

    On this form, you still have the fields related to the collection of such sensitive information: http://www.jotformeu.com/form/70465614341351. It would be great if you can remove the fields there.

    For the meantime, I went ahead and reactivated your account but please see to it that you fix the necessary fields on your form otherwise your account may lead to another suspension.

    Thanks.

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    Answered by jrlegal on February 17, 2017 at 09:42 AM

    Hi Liyam,

    Thanks for your help. I removed the form altogether. Thanks for reactivating my account. :)

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    JotForm Support

    Answered by liyam on February 17, 2017 at 11:27 AM

    You're welcome, jrlegal.

    If you have other questions, please do let us know.

    Thanks.

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    Answered by Nigel  on March 01, 2017 at 06:08 PM

    Help! Ive got autosuspended too, but I don't know how. I have been building my form with the installation ID provided by Worldpay and as far as I know there is no data held on the jotform side as everything is passed one way, to Worldpay, to their .php address. https://eu.jotform.com/build/70593745875370 
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    Answered by diego  on March 20, 2017 at 11:24 AM

    hello my account was autosuspended 

    but he does not contain any password qustion ... ?
    Can you reactivate me and tell me what i have to modify please ? 

     

    account name is Diego34

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    JotForm Support

    Answered by AIDAN on March 20, 2017 at 01:02 PM

    Hi Diego, thank you for contacting us.

    I will be addressing your issue ASAP in the following thread: https://www.jotform.com/answers/1096557

    Thank you in advance for your patience and understanding.