What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can we upgrade and downgrade our account anytime?

    Asked by Heather on February 16, 2017 at 06:11 PM
    2. Can we change the plan we are on throughout the year? We are a seasonal business. So during tax season we would have thousands of submissions per month. While out of season, it could be hundreds.
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    JotForm Support

    Answered by Kevin_G on February 16, 2017 at 06:16 PM

    Yes, you could upgrade your account when you need more account limits and then downgrade your account to free again, when you downgrade the account it will get back to free status on the next billing date, for example, if you purchase a monthly subscription on February 16, 2017 the next billing date would be March 17, 2017 so if you decide to downgrade before the next billing date your subscription will be cancelled instead of renewed. 

    This guide will help you upgrading your account: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    And this one will help you to downgrade your account back to free: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account 

    If you have any question, please let us know.