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  • Profile Image

    The name of the form is not displaying correctly in Facebook post

    Asked by immeln on February 17, 2017 at 06:54 AM

    When i try to share the form the name of the form is wrong and I cannot find out where i change it.

     

    Page URL:
    https://form.jotform.com/immeln/Outcraft

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kiran on February 17, 2017 at 08:23 AM

    Generally, Facebook should be displaying the page title of the form. Could you try changing the page title to a different one and see if a new post in the Facebook is displaying the changed title?

    Please get back to us if the issue still persists. We will be happy to assist you further. 

  • Profile Image

    Answered by immeln on February 17, 2017 at 09:45 AM
    Hi!

    It does not change…




    Välkommen ut!
    Jon Marin
    Immeln Kanotcenter - porten till vildmarken
    Gamla Byvägen 1
    289 73 Immeln
    Sweden
    +46 (0)44 96 100
    +45 41 27 21 41
    info@immelnskanotcenter.se
    www.immelnskanotcenter.se



    Från: JotForm [mailto:noreply@jotform.com]
    Skickat: den 17 februari 2017 14:23
    Till: info@immelnskanotcenter.se
    Ämne: Re: The name of the form is displayed incorrect on Facebook post

    A new response has been received:

    Answered by Kiran
    Generally, Facebook should be displaying the page title of the form. Could you try changing the page title to a different one and see if a new post in the Facebook is displaying the changed title?

    Please get back to us if the issue still persists. We will be happy to assist you further.
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  • Profile Image
    JotForm Support

    Answered by Jan on February 17, 2017 at 12:34 PM

    I was able to replicate the issue. Here's a screenshot:

    My colleague is correct when he said that Facebook is using the Page Title when you sharing a link. I have scraped the new information and it is now fixed. Here's a screenshot:

    Please try it again and let us know if you're still having issues. Thank you.

  • Profile Image

    Answered by immeln on February 17, 2017 at 01:46 PM
    Thanks!
    The problem remains though. I have now changed it to the correct tex "Outcraft Crew". Could you please correct it?
    Välkommen ut!
    Jon Marin
    Immelns Kanotcenter - porten till vildmarken
    Gamla Byvägen 1
    289 73 Immeln
    Sweden
    +46 (0)44 96 100
    +45 41 27 21 41
    info@immelnskanotcenter.se
    www.immelnskanotcenter.se
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on February 17, 2017 at 02:53 PM

    I have now corrected the problem. Here's a screenshot:

    Hope that helps. Thank you.