What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can not save form after making changes

    Asked by ChagrinRotary on June 14, 2012 at 10:25 AM

    I created a form, put it on my website and all works well.  I then changed the form in JotForm just now and it shows the form changes in the edit mode, but when I do a Preview, it still shows the old form.  Am I doing something wrong or is there a system problem?

  • Profile Image
    JotForm Support

    Answered by Goldo on June 14, 2012 at 11:47 AM

    Can you provide us the form ID please? Normally changing the form url from http://form.jotform to http://www.jotform should solve the issue.

  • Profile Image

    Answered by nozzmoking on June 14, 2012 at 07:53 PM

    Is it ok to change all my forms from http://form.jotform to http://www.jotform ?

    I seem to have a similar recurring problem. I often have to wait for 1/2 an hour or so before I can see the changes I've made to a form (or Thank You message) reflected on my site (after cache is cleared).

     

  • Profile Image

    Answered by pinoytech on June 14, 2012 at 08:15 PM

    Hi,

    Do you mind if we ask your website url were you embeded your form and screenshot of your updated form?

    Thank you!