Can not save form after making changes

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    Asked on June 14, 2012 at 10:25 AM

    I created a form, put it on my website and all works well.  I then changed the form in JotForm just now and it shows the form changes in the edit mode, but when I do a Preview, it still shows the old form.  Am I doing something wrong or is there a system problem?

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    Answered on June 14, 2012 at 11:47 AM

    Can you provide us the form ID please? Normally changing the form url from http://form.jotform to http://www.jotform should solve the issue.

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    Answered on June 14, 2012 at 07:53 PM

    Is it ok to change all my forms from http://form.jotform to http://www.jotform ?

    I seem to have a similar recurring problem. I often have to wait for 1/2 an hour or so before I can see the changes I've made to a form (or Thank You message) reflected on my site (after cache is cleared).


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    Answered on June 14, 2012 at 08:15 PM


    Do you mind if we ask your website url were you embeded your form and screenshot of your updated form?

    Thank you!