Contact e-mail issue

  • Profile Image
    IEHA
    Asked on February 17, 2017 at 09:56 AM

    To Whom It May Concern:

     

    The e-mail associated with my account was placed on a "bounce list"; however, I have confirmed that the address is still valid (I communicate with this individual at that address on an almost daily basis...including today).  Please let me know what I need to do to have her address removed from your list so that the error/notification ceases.

     

    Regards,

    -Tim

  • Profile Image
    david
    Answered on February 17, 2017 at 12:20 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List