What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Contact e-mail issue

    Asked by IEHA on February 17, 2017 at 09:56 AM

    To Whom It May Concern:

     

    The e-mail associated with my account was placed on a "bounce list"; however, I have confirmed that the address is still valid (I communicate with this individual at that address on an almost daily basis...including today).  Please let me know what I need to do to have her address removed from your list so that the error/notification ceases.

     

    Regards,

    -Tim

  • Profile Image
    JotForm Support

    Answered by david on February 17, 2017 at 12:20 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List