What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why do you keep putting my email on the bounce list.

    Asked by autoglassofillinois on February 17, 2017 at 11:33 AM

    I am missing vital work information every time you add my address to the bounce list.  I don't know I am missing work until an agent or customer calls and complains that I have not contacted them.  Please stop doing this.

     

    MIchele Reubin

    Auto Glass of Illinois

    2811 N Main St

    East Peoria IL 61611

    309 694 8080

    auto.glass@att.net

  • Profile Image
    JotForm Support

    Answered by david on February 17, 2017 at 01:12 PM

    ATT.net addresses tend to block emails much more frequently than services such as Gmail.  When emails are blocked or filtered as spam, it causes our spam score to go up and can result in all emails from our services being blocked.  For this reason, we need to prevent emails from being sent when addresses block emails.

    To prevent this, you can send your notifications from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Or change your recipient address to an address on another service such as Gmail that does not filter emails quite so strictly:

    https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address