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    Need help with ZOHO fields mapping

    Asked by altonc on February 17, 2017 at 12:59 PM

    I have integrated my jotform with ZOHO. 3 out of 4 fields are working (name, phone, and email). The "State" field is not working.

    As you can see, it wants to match it with the company name. I have tried to add it to the bottom but the option does not exist from the dropdown arrow. "Address" is the closest but it does not work.

    Please help!

    Page URL:
    http://www.gofinley.com/contact

    Screenshot
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    Answered by altonc on February 17, 2017 at 01:03 PM

    Here is the Unique Name and Field ID's info if you need it (I am not a developer. Just trying to get through this blepping stuff!)

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    JotForm Support

    Answered by Mike on February 17, 2017 at 02:46 PM

    The Company field appears to be required for Leads in Zoho. It means that you will need to map it to one of your form fields.

    Unfortunately, a separate State field cannot be mapped to Zoho Address Information section. What you can try is to map it using our Address field. You can hide other address fields, and also switch it to american states.

    Then map form address field to Zoho address field.

    Thank you.

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    Answered by altonc on February 17, 2017 at 03:22 PM

    With your help I got it working. I was even able to change the field name to "U.S." so that it made sense and sounded less frightening than asking for an "Address".

    Thing is in order to make it work I had to go into the "UNIQUE NAME" and change it BACK to "address" I changed the field name on the actual form. This is because it auto changes it (I believe).

    So big thanks!

     

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    Answered by altonc on February 17, 2017 at 03:26 PM

     

    Anyone that does this needs to make sure to "hit" that green save button after they change the UNIQUE NAME field.

    And remember. If you tweak the field name AT ALL the UNIQUE NAME will be auto changed again!

     

    EDIT: I am not 100% sure about what I wrote above makes complete technical sense. This may not be necessary if you change the field name before the integration (my form was already integrated and it started working after I made this change).

    Hopefully an ADMIN can clarify what I am trying to say.!

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    JotForm Support

    Answered by jonathan on February 17, 2017 at 06:57 PM

    Thank you for updating us on the status and letting us know you were able to resolved it already.

    Anyone that does this needs to make sure to "hit" that green save button after they change the UNIQUE NAME field.

    And remember. If you tweak the field name AT ALL the UNIQUE NAME will be auto changed again!

    From your screenshot image you provided, if my understanding is correct, you were saying that once you change the field label name, the assigned field ID name also changes. So you need to click the SAVE button to apply the modification/changes.

    This is correct and how the Form Builder work at this time. Do let us know if there is anything else we can assist you with.

    Cheers