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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    People don't seem to be able to register on my Sponsor/Exhibitor form for GWHCC

    Asked by katetalbert on February 17, 2017 at 03:42 PM

    Hello, 

    I have been hearing from my client today that their sponsors/exhibitors aren't able to complete the form and submit payment. I would love to get this fixed ASAP

    Page URL:
    https://www.jotform.com/build/70153995290158?iak=75255dc16318e22602c6d<br/>e39e50f734f-6c0f247e5fada0d3

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    JotForm Support

    Answered by Kevin_G on February 17, 2017 at 07:55 PM

    I have checked your form and noticed it works fine, when I click the submit button I get properly the message that indicates the entered credit card info is not correct, since I'm using a testing credit card. 

    I have also cloned the form and it was successfully submitted, could you please provide us more details about how to replicate the issue? 

    Is your form embedded in any website? If so, please share us the link so we can also check the embedded version. 

    We'll wait for your response.