People don't seem to be able to register on my Sponsor/Exhibitor form for GWHCC

  • katetalbert
    Asked on February 17, 2017 at 3:42 PM

    Hello, 

    I have been hearing from my client today that their sponsors/exhibitors aren't able to complete the form and submit payment. I would love to get this fixed ASAP

    Page URL: https://www.jotform.com/build/70153995290158?iak=75255dc16318e22602c6de39e50f734f-6c0f247e5fada0d3
  • Kevin Support Team Lead
    Replied on February 17, 2017 at 7:55 PM

    I have checked your form and noticed it works fine, when I click the submit button I get properly the message that indicates the entered credit card info is not correct, since I'm using a testing credit card. 

    I have also cloned the form and it was successfully submitted, could you please provide us more details about how to replicate the issue? 

    Is your form embedded in any website? If so, please share us the link so we can also check the embedded version. 

    We'll wait for your response.