What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can you make payment mandatory? Required Payment Field.

    Asked by wyracrew on June 14, 2012 at 01:59 PM

    I have a membership form for my club. People are notorius for signing up and then never paying. We want JotForm to be a way for people to pay when they sign up. If they don't pay, they can't sign up. But I just realized, since I'm using either a free text box to work around the discount code issue or the PayPal payment option, I can't seem to make either box a required field. So I still have the problem that someone can complete the entire form without ever paying. Is there some way to fix that?

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    JotForm Support

    Answered by Mike_T on June 14, 2012 at 04:35 PM

    Thank you for contacting us.

    Yes, it is possible to set Required Payment Field.

    You will need to click on your My Products field to select it, then click on gear icon and mark that field as Required.

    Please feel free to contact us if you need any further assistance.

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    Answered by wyracrew on June 14, 2012 at 04:41 PM
    But that doesn't work if you use the free text html field.
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    JotForm Support

    Answered by Mike_T on June 14, 2012 at 05:24 PM

    You may try the following workaround.

    1. Add an additional field to your form.

    2. Set Show conditions to show either My Products or Free Text (HTML) field based on Payment Options.

    3. To make required input in your Free Text (HTML) you can:

    - Download form source code

    - Copy provided code to some text editor, and add class="form-textbox validate[required]" to your input.

    I hope this is not a problem for e-junkie to have a custom class for input.

    - Embed adjusted form source code to your website.

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    Answered by wyracrew on June 14, 2012 at 05:33 PM
    OK, I'll give that a try. There are so many work arounds I'm using right now, it's hard not to get them jumbled. But I will try this one.
    Thanks
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    JotForm Support

    Answered by Mike_T on June 14, 2012 at 05:34 PM

    You are welcome!