What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    This is not working for me.

    Asked by jleisman on February 18, 2017 at 10:45 AM

    This is not working for me. I keep getting the emails to my account address.



    This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address

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    JotForm Support

    Answered by ashwin_d on February 18, 2017 at 12:36 PM

    Hello jleisman,

    We would like to check your form with which you are having this issue with but I am unable to find any details with your email address ohs@ab-ccsa.ca

    What is your Jotform account username or the email address you have used in your account profile? Alternatively you can also let us know any of your form id / form URL or web page URL where you have embedded your form and we will take a look.

    We will wait for your response.

    Thank you!